Shipping and Refund Policy

Shipping Methods and Delivery Times:

Standard shipping typically takes between 2-3 business days for delivery. Expedited shipping usually ensures delivery within 1-2 business days. Note: 

Shipping Costs:

Shipping costs - Standard Shipping Free

Express Shipping - $2.99

Order Processing:

• Orders are processed within 1 business days.
• Orders are not processed on weekends or public holidays.

Shipping Confirmation:

• After your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your order.

Delivery Delays:

• Delivery times are estimates and not guaranteed. While we strive to meet the estimated delivery times, there may be delays due to factors beyond our control (e.g., weather, carrier issues, holidays).
• If your order is delayed, please contact our customer support team (contact@freshlyfarmed.us, +1(631) 652-5848) for assistance.

Damaged or Lost Packages:

• If your package is damaged during transit or is lost, please contact our customer support team ( contact@freshlyfarmed.us, +1(631) 652-5848) immediately.
• We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

Contact Information for Shipping Inquiries:

• For any questions or concerns regarding shipping, please contact us at:
• Email: contact@freshlyfarmed.us
• Phone: +1(631) 652-5848)

Returns

Non-Returnable:

• Customers are responsible for return shipping charges.

• The product must be unused and in its original packaging.
• Contact our customer support for assistance with returns or exchanges.

Return Process:

• Contact our customer support team at ( contact@freshlyfarmed.us, +1(631) 652-5848) to initiate a return.
• Provide your order details and reason for the return.
• Our team will guide you through the return process and provide instructions on how to send the product back to us.

Refunds

• Once we receive and inspect the returned product, we will process your refund.
• Refunds will be issued to the original method of payment within 7-10 business days.

Cancellation and Refund Policy

• Cancellation: You can cancel your order before it has been shipped. To cancel, please contact our customer support team at ( contact@freshlyfarmed.us, +1(631) 652-5848) with your order details. Once an order has been shipped, it cannot be cancelled.
• Refund: If you cancel your order before it has been shipped, we will issue a full refund to the original method of payment within 3-5 business days. If you wish to return the Smart Water Bottle L1 within 10 days of receipt, refer to our Returns section for instructions. For damaged or lost packages, refer to our Shipping section for assistance.

Warranty

We offer a 6-month limited warranty to repair or replace any defective material or component of the LWL8 Bottle.

Know more about our warranty policy by visiting Warranty Policy