FAQ's

To seamlessly track your water intake and access personalised features, download the LWL8 app from the Apple Store or Play Store. Enhance your LWL8 experience by getting the app today!

The LWL8 Series - L1 uses a dToF (direct Time-of-Flight) sensor to accurately measure the water level inside the bottle, providing real-time data on your water intake.

The built-in RGB light on the LWL8 Series - L1 serves as a visual reminder to drink. It glows at designated intervals, providing a clear and noticeable cue to stay hydrated.

Yes, the LWL8 Series - L1 is designed to handle both hot and cold beverages, offering versatility for various preferences and weather conditions.

The LWL8 Series - L1 is designed to minimise spills with a secure lid. However, it is always advisable to exercise caution, especially during vigorous activities.

Find the LWL8 Series - L1 User Manual here: Download

Yes, the bottle has a wide opening that allows you to add ice cubes easily. It will not damage the sensor or affect the accuracy of the drink tracking feature.

You can make the bottle glow by clicking on the standby lights and reminder lights button. You can also turn off the light here.

Yes, you can keep the LWL8 Series - L1 bottle in the refrigerator, but it is not advisable to keep it in the freezer.

If your LWL8 order arrives damaged or broken, please contact us within 5 days of receiving the order. We'll promptly arrange for either a full refund or a reshipment.

Absolutely. The bottle can be used with coffee, tea, or juice.

Yes, the bottle is dishwasher-safe.

Yes, the LWL8 Series - L1 is rated IPX6 Waterproof, meaning it protects against powerful water jets.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to monitor your shipment’s progress.

Orders are shipped within 2-3 business days. For orders from India, expect your package in 3-6 business days after shipping. Expedited shipping will arrive in 2-3 business days. International deliveries typically take 5-7 business days, depending on customs and local postal services.

Your LWL8 Series - L1 bottle comes with a wireless charging coaster. Place the bottle on the charging coaster and plug it into any USB power source. A full charge typically takes 1.5 hours. The battery life varies depending on usage and standby light settings, but a fully charged battery typically lasts 7 days.

Absolutely. The LWL8 Bottle is made from Tritan™ BPA-free food-grade material, ensuring it is safe for daily use.

Yes, you can still use the LWL8 Water Bottle for drinking without connecting to the app. However, to take full advantage of its smart features, syncing with the app is recommended.

Our LWL8 water bottle comes with a 6-month limited warranty, starting from the date of purchase. This covers any manufacturing defects under normal use

If you believe your product is defective and falls within the warranty period, please contact our customer service team at [support@lwl8.com / +91 6364721253] with your order details and a description of the issue. We will guide you through the warranty claim process.

To return an item, please contact our customer service team at [support@lwl8.com / +91 6364721253] to obtain a return authorization. Once approved, you will receive instructions on how to send the product back to us.

For any questions or assistance, you can reach our customer support team at [contact / +91 6364721253]. Our support hours are Monday - Saturday from 10 AM - 7 PM, and we aim to respond to all inquiries within 24 hours.

While charging, the bottle exhibits a breathing green light to indicate it is being charged. Once fully charged, it shifts to a steady green light.

If the battery is below 20%, the bottle displays a red light indicating the need for charging.